Letters to Claimants
All Agents should have received an ‘e-Bulletin’ outlining payment progress so far and what the situation is where clients have not yet been paid. As from this week (w/c 16th January) those claimants who have not received their 2016 Basic Payment should receive a letter. Claimants will receive one of three types of letter depending on why they have not been paid:
- More checks are required to complete the claim
- The claim is a cross-border farm
- The claimant has had either a remote or physical inspection and the data captured from this is still being updated
Common Land claimants will receive a separate letter altogether. All letters will explain that the RPA is aiming to pay all claimants by the end of March, although it acknowledges there will still be some outstanding payments after this date. These claimants will be contacted again to be given a further update. It appears that the letters will be pretty generic and won’t actually give claimants much of an ideawhen they can expect their payment. This is one area where the NFU have been pressing the RPA, saying it is too late telling claimants in January that they won’t be paid in December. Similarly it is too late contacting claimants in April to say they will not be paid by the end of March. This communication needs to be made earlier to allow farmers and land managers to plan for this and contact their banks if necessary.
Just a reminder to Agents and claimants that it is possible to track a claim via Rural Payments online. Go to the ‘Basic Payment Scheme Applications’ on the Business Overview page, then click on ‘Apply for BPS’; it is possible to see the status of the application. This progresses from ‘Claim Validation’ to ‘Final Checking’ and then ‘Preparing for Payment’. There is no ‘Paid’ status, claimants will receive a Remittance Advice once payment has been made.
Agent Relationship Managers
The process of Agents being assigned an Agent Relationship Managers (ARMs) is supposed to recommence from 16th January. Some Agents will have received a call from their ARM back in November/December, for others it has been frustrating as this processed was halted whilst all ‘hands’ were put on meeting the first payment target. Agents have to wait for ARMs to contactthem; Agents cannot request an ARM when they contact the RPA. Priority will be first for ARMs to make contact with Agents who have 5 or more SBIs and who have clients who have not received their 2016 payment. After this ARMs will make contact with remaining Agents. It is perhaps important to note that ARMs are only a point of contact and won’t actually be working on the claim, the RPA has different mapping, entitlement and common land teams which work on claims. But the ARM will be able to ensure that outstanding issues are being looked into and will be able to update Agents on the progress of claims. It is unclear how long this process will take, to date it is probably safe to say it has not been hugely successful so far.
Claim Statements
Claim Statements will be sent in hard copy to the the registered business address from early February, so Agents may well have to contact clients to get a copy of these. However, once again, they will have limited information on them as they will be in a similar format to 2015 with no parcel-by-parcel breakdown. Where claimants think their payment is wrong they need to e-mail the RPA putting ‘BPS 2016 Payment Query’ in the subject title, including the SBI. The more detail, explaining why the payment is wrong should help speed up the process